Privacy Policy Million888 — Member Data Protection

To provide a complete and secure service, Million888 collects several categories of personal information from our members:

• Registration Information: Your full name, email address, phone number, date of birth, and password provided when registering your account.
• Verification Documents (KYC): Copies of your identity card, passport, or other identity documents requested for account verification and legal compliance purposes.
• Financial Information: Bank account details or digital wallet information used for deposits and withdrawals. Full card numbers are never stored on our servers.
• Usage Data: Records of gaming activity, betting history, login times, IP address, device type, and web browser used.
• Communications: Any messages, complaints, or inquiries you send to our customer support team via live chat or email.
• Cookies & Technical Data: Information collected automatically via cookies, tracking pixels, and similar technologies to enhance your experience on our platform.

Information collected by Million888 used for the following purposes:

Million888 does not sell or rent your personal data. However, in the following limited situations, data may be shared:

• Payment Providers: Required transaction information is shared with payment processors such as FPX, Touch 'n Go eWallet, and banks to facilitate successful deposits and withdrawals.
• Regulatory Authorities: If required by Malaysian law or a valid court order, we will disclose the necessary information to the relevant authorities.
• Identity Verification Services: To process KYC, we work with identity verification providers that have been audited and comply with international security standards.
• Technology Providers: Technical partners who assist in operating our platform infrastructure are bound by strict confidentiality agreements and are not permitted to use your data for any other purpose.

Platform Million888 uses cookies and similar technologies to enhance the user experience. Below are the types of cookies we use:

• Essential Cookies: Required for core platform functions such as login, session security, and language preferences. These cookies cannot be disabled.
• Performance Cookies: Helps us understand how members use the platform so we can make continuous improvements. Data is collected in aggregate and anonymised form.
• Functional Cookies: Stores your personal preferences such as display theme, game settings, and language selection for a smoother return experience.
• Marketing Cookies: Used to display relevant offers and promotions based on your activity. You can opt out of these cookies through your browser settings.

You can manage or delete cookies through your web browser settings. Please note that disabling certain cookies may affect the functionality of some parts of the platform.

As a member Million888, you have the following rights regarding your personal data:

• Right to Access — You have the right to request a copy of all personal data we hold relating to your account.
• Right to Rectification — If any information we hold is inaccurate or outdated, you may request that we correct it.
• Right to Erasure — In certain circumstances, you may request that we delete your personal data, subject to legal retention obligations.
• Right to Object — You may object to the processing of your data for direct marketing purposes at any time.
• Right to Restriction of Processing — You may request that we restrict the processing of your data in certain situations while a dispute is being resolved.
• Right to Data Portability — You have the right to receive your personal data in a machine-readable format for transfer to another platform if needed.

To submit any request related to your privacy rights, contact the million888 customer support team via 24/7 live chat or email at [email protected].

We implement multiple layers of security to protect your personal data from unauthorised access, loss, or misuse:

• 256-bit SSL encryption for all data in transit between your browser and our servers.
• Data-at-rest encryption for all sensitive information stored in our database.
• Role-based access control — only staff who require access to carry out their duties are permitted to view member data.
• 24/7 security monitoring with an intrusion detection system (IDS) that automatically responds to threats.
• Regular security audits by independent third-party auditors to identify and address any system vulnerabilities.
• Two-factor authentication (2FA) is available for all member accounts as an added layer of security during login.

Million888 adheres to the principle of data minimisation — we only retain information for as long as necessary:

• Active Account Data: Retained for as long as your account remains active and for a set period following account closure to meet legal requirements.
• Transaction Records: Financial records are retained for a minimum of 7 years in accordance with Malaysian financial legal requirements.
• Communication Log: Customer support interaction records are retained for 2 years for reference and dispute resolution purposes.
• Technical Data: Anonymous system logs and usage data are retained for 12 months for performance analysis purposes.

Once the relevant retention period has lapsed, data will be securely deleted using irreversible deletion methods.

Million888 reserves the right to update this Privacy Policy from time to time in response to changes in law, technology, or our business practices:

• Any material changes will be communicated to members via an on-platform notice or email at least 14 days before the changes take effect.
• The latest update date will always be displayed at the top of this document.
• Continued use of the platform after the effective date of any changes constitutes acceptance of the updated terms.

For any inquiries, concerns, or requests related to your data privacy, you may reach our Data Privacy Officer team via:

• 24/7 live chat via the million888 platform
• Email: [email protected]